Hiring Now: 1st/2nd Line Support Near You – Apply Today!
Your Next 1st/2nd Line Support Job Starts Here – Apply Now!
1st/2nd Line Support
Job Posted: 17 days ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Salisbury
Expire in: 11 days
Job Description
Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1st/2nd line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors.
This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets.
The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.
Key Responsibilities:
Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.
Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.
Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.
Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation.
Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery.
Key Skills and Experience:
Commercial experience in an IT Support role, ideally within an MSP or client-facing environment
Strong windows 10/11 troubleshooting and deployment knowledge
Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams)
Foundational knowledge of Active Directory, Group policy, DNS and DHCP
Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting
Excellent customer service, written and verbal communication skills
If of interest please applyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring 1st/2nd Line Support job near me in Salisbury! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).