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1st and 2nd Line Support Engineer
Job Posted: 5 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Aylesbury, Buckinghamshire
Expire in: 22 days
Job Description
1st and 2nd Line Support Engineer
Aylesbury
£28,000 to £30,000 + Benefits including 10% Pension, free parking.
This is a fantastic opportunity for you, a 1st and 2nd Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation – full details on application.
Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing IT requirements.
As the 1st and 2nd Line Support Engineer, you will be responsible for:
* Provide 1st line IT support via phone, email and service desk
* Log, prioritise and resolve support tickets
* Troubleshoot hardware, software and network issues
* Administer Microsoft 365 and Active Directory user accounts
* Configure and deploy PCs, laptops, printers and mobile devices
* Support ePOS and payment systems
* Diagnose basic network and connectivity problems
* Work with third-party providers on escalated issues
* Maintain IT documentation and asset records
* Provide occasional IT support for events
In order to be successful in your application for the 1st and 2nd Line Support Engineer position – Technical Support post, you should have:
* At least 1 year’s experience in an IT support role
* Strong Windows 10/11 and Microsoft 365 experience
* Active Directory administration skills
* Basic networking knowledge (DNS, DHCP, troubleshooting)
* Excellent communication and customer service skills
* A methodical, organised approach
* A positive, helpful attitude
Essential: Full UK driving licence and access to your own vehicle.
If you are a 1st and 2nd Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quicklyBefore You Apply
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Looking for your next career move? Join a top company hiring 1st and 2nd Line Support Engineer job near me in Aylesbury, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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