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1st Line IT Support Engineer

Job Posted: 4 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Derby

Expire in: 24 days

Job Description

1st Line IT Support Engineer

Derby (Hybrid)

Permanent

£27,000 - £30,000 (DOE)

1st Line IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.

Hybrid Working – working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:

Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
	
Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
	
Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
	
Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
	
Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
	
Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
	
IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
	
Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
	
Full UK Driving Licence preferred

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Looking for your next career move? Join a top company hiring 1st Line IT Support Engineer job near me in Derby! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!