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1st Line IT Support

Job Posted: 19 days ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Suffolk

Expire in: 9 days

Job Description

Cooper Lomaz are currently working with a managed service provider based in Ipswich that are looking to grow the team by bringing in a new 1st liner.

This is a great opportunity for someone at the early stages of their IT career who is passionate about technology and eager to develop their skills in a supportive environment. You’ll be the first point of contact for users, providing technical support across hardware, software, and Microsoft environments, while gaining exposure to a wide range of systems and technologies.

Key Responsibilities:

• Providing 1st line support via phone, email, and ticketing systems
• Troubleshooting hardware, software, and basic network issues
• Supporting Windows OS, Microsoft 365, and user account management
• Escalating more complex issues to senior engineers when required

What we’re looking for:

• Strong communication and customer service skills
• Basic understanding of IT systems (Windows, M365, Active Directory)- desirable
• A proactive attitude and willingness to learn
• Previous IT support experience or relevant qualifications (preferred)

What’s on offer:

• Competitive salary
• Excellent training and development opportunities
• Friendly and collaborative team environment
• Clear progression pathways within IT

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring 1st Line IT Support job near me in Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!