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We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.
MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
1st Line IT Support Technician – main responsibilities:
* To manage all incidents and customer requests from receipt to resolution and closure
* To ensure service level agreement standards are met
* To promptly complete any admin paperwork and documentation
* Keep accurate records of all site information using IT Service Management tools
* Promote best practices and adhere to change control process
* Accurately plan and organise a working week
* Review scorecard weekly with Team Lead
1st Line IT Support Technician – skills & experience:
* Minimum of 6+ months of experience in an IT Support role
* Experience in using Windows Server/Active Directory
* Experience in using Office 365 Admin
* Exposure to Cloud support (desirable)
* Experience working with SLA’s
* Able to effectively manage multiple priorities
* Exceptional customer service skills
* Experience in a customer-facing role
Some highlights of working with my client:
* Personalised training platform
* Skills assessment and personalised progression plans
* Microsoft Gold Partner and Google Partner
* Microsoft and Google training courses, accreditations and exams
* One-to-One training
* Company healthcare available
* Monthly performance-related incentives – including additional holiday days and vouchers
* Social & team building activities
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Looking for your next career move? Join a top company hiring 1st Line IT Support Technician job near me in SN7, Faringdon, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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