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1st Line Support Analyst

Job Posted: 6 days ago

Salary: £ 20,000 - 25,000 / Annum
Job Type: Permanent
Location: Salisbury, Wiltshire

Expire in: 22 days

Job Description

1st Line Support Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.

The Role

Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.

Key responsibilities include:

  * Acting as the first point of contact for all IT support queries

  * Logging, categorising, troubleshooting, and resolving technical issues

  * Escalating more complex problems to 2nd line support where required

  * Supporting a range of applications, including Microsoft 365 and other business systems

  * Assisting with hardware and software installations, configurations, and upgrades

  * Contributing to IT projects, including system upgrades and new implementations

  * Delivering a high level of customer service with a positive and proactive approach

This is a user-facing role, requiring strong communication skills and a professional, approachable manner.

About You

  * Previous experience in an IT support or helpdesk environment is desirable

  * Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)

  * Basic understanding of networking and desktop hardware

  * Awareness of cyber security best practices

  * Strong problem-solving skills and attention to detail

  * Excellent communication skills, with the ability to explain technical issues to non-technical users

  * A positive, team-oriented attitude with the ability to work independently

Working Pattern

  * Monday to Friday, 9:00am – 5:00pm (35-hour week)

  * Fully onsite in Salisbury (5 days per week)

  * Occasional travel to a secondary UK office may be required

  * Some out-of-hours work for upgrades or critical support

Benefits

  * Annual bonus

  * Private medical insurance (BUPA)

  * Competitive pension scheme

  * 25 days annual leave

  * Additional travel-related benefit (e.g. train/parking support)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 1st Line Support Analyst job near me in Salisbury, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!