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1st Line Support Engineer
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: SN6, Watchfield, Oxfordshire
Expire in: a month
Job Description
Are you passionate about providing high-quality IT support with a professional and friendly approach? Sharp IT is looking for a 1st Line Support Engineer who thrives in a fast-paced environment and takes pride in delivering exceptional customer service.
What you’ll be doing:
As a key member of our IT service team, you will:
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Own, update and progress support tickets to ensure clients feel confident their issues are being actioned and resolved promptly.
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Meet and exceed agreed Key Performance Indicators (KPIs) to maintain a consistently high level of service.
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Take responsibility for your professional development, actively enhancing your technical knowledge and capability.
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Organise and prioritise your daily workload to meet client expectations and deliver efficient support.
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Communicate professionally, positively and effectively with colleagues and clients to ensure clear, accurate, and timely information exchange.
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Be a visible and proud ambassador of Sharp IT, contributing to the strong reputation and ongoing success of our service team.
What we're looking for:
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A client-focused mindset and a proactive approach to issue resolution
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Strong organisational skills and the ability to manage priorities effectively
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A team player who is eager to learn and continually improve
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Excellent communication skills – both written and verbal
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A genuine passion for IT and delivering outstanding service
Why join Sharp IT?
At Sharp IT, we don’t just offer support—we build trust. You'll be part of a dedicated team where your contributions matter, your growth is supported, and your professionalism is valued. If you're looking to progress your career in a supportive and innovative environment, we want to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring 1st Line Support Engineer job near me in SN6, Watchfield, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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