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1st Line Support Engineer
Job Posted: 2 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Edinburgh, City of Edinburgh
Expire in: a month
Job Description
1st Line Support
Edinburgh
30,000
Hybrid
We’re offering a fantastic opportunity to join our Edinburgh-based team, working closely with a wider remote IT team for a national technology company, where you'll continue to handle first-line responsibilities while gaining hands-on second-line experience and training on the job.
This hybrid role is perfect for someone who thrives on solving problems, loves learning new tech, and is ready to grow into a more advanced support position.
What you’ll be doing
* Acting as the first point of contact for IT support issues, via phone, email, and service desk system
* Troubleshooting and resolving a wide range of first-line technical issues related to hardware, software, applications, printers, mobile devices, and user access
* Escalating more complex issues appropriately while working alongside the wider team to build your knowledge and skills
* Taking ownership of tickets from logging through to resolution or escalation, ensuring a timely and professional service
* Assisting in configuring and deploying laptops, desktops, and mobile devices for new starters and existing employees
* Supporting basic administration of Microsoft 365, Active Directory, and other enterprise tools
* Documenting resolutions and contributing to an evolving internal knowledge base
* Collaborating with the wider remote IT team to ensure consistent service delivery across the organisation
* Identifying recurring issues and contributing ideas to improve efficiency and reduce incident volume
What we’re looking for
* Experience in a first-line support role with strong troubleshooting skills
* A customer-focused mindset and excellent communication skills
* A keen interest in expanding your technical knowledge and progressing to second-line support
* Ability to work independently and as part of a collaborative, distributed team
* Comfortable working in a hybrid environment, with regular office presence in Edinburgh
What’s in it for you
* Opportunities to progress and grow your career
* 23 days holiday plus bank holidays, rising to 28 days after 5 years
* Stakeholder pension scheme & death in service benefit.
* Agile Perks reward platform offering discounts and great deals
* Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
* Cycle to work scheme
* Volunteer Days
* Referral bonuses if you nominate a friend or a new customer
* Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.
* Enhanced Maternity and Paternity schemBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring 1st Line Support Engineer job near me in Edinburgh, City of Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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