Hiring Now: 1st Line Support Helpdesk Analyst Near You – Apply Today!

Your Next 1st Line Support Helpdesk Analyst Job Starts Here – Apply Now!

1st Line Support Helpdesk Analyst

Job Posted: 13 days ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Paddock Wood, Kent

Expire in: 15 days

Job Description

1st Line Support Helpdesk Analyst

Paddock Wood

£25k - £30k DOE

- Do you have experience of working in a MSP?

- Are you looking to advance your career in IT?

- Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP?

- Looking for a company to invest in your Training?

Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.

As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response.. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30

This is a fun and rewarding environment where people are looked after and enabled to reach their full potential

Duties

  * Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory

  * First point of contact for support calls

  * Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory

  * Achieve both personal and team Golden KPIs targets such as customer satisfaction

  * Working in order of SLA and priority of tickets

  * System documentation

Requirements

  * Great customer service skills

  * Positive and passionate about technology

  * Good problem solving skills

  * 1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Benefits

  * 25 days holiday

  * Your Birthday as a bonus annual leave day

  * Annual Staff Bonus

  * Pension scheme

  * 2 weeks of dedicated training days

  * Service Desk gamification rewards

  * Free onsite parking

  * Ride2work Scheme

  * Fully airconditioned offices

  * Onsite Games Room

  * Dress down Fridays

  * Unlimited free fruit and soft drinks.

  * Beans to cup coffee machine

  * Company paid quarterly social events

  * New client introduction bonus

  * New staff introduction bonus

  * Regular anonymous pulse surveys to help us help you

  * PerkBox discounts and offers

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 1st Line Support Helpdesk Analyst job near me in Paddock Wood, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!