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1st Line Support Helpdesk Technician
Job Posted: an hour ago
Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: Horsham, West Sussex
Expire in: a month
Job Description
1st Line Support Helpdesk Technician
£25,000 basic
Full training programme
Monday to Friday
Regular team socials
Pension
22 days hols + bank holidays
Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?
Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?
Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.
Job duties:
Responding to queries via chat, email, or phone
Working with other staff members on troubleshooting and diagnosing problems
Keeping fully aware of any new and updated software and hardware issues
Providing technical assistance for questions and problems
Diagnosing system errors and other issues
Following up with clients to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problemsIdeally, you'll already have:
Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding
Experience with Network repairs and analysis
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Understand the importance of providing and maintaining first class customer experience at all stages.Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.
Refer a friend and earn a retail voucher worth up to £500
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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