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1st Line Support

Job Posted: 13 days ago

Salary: £ Competitive
Job Type: Contract
Location: LE19, Braunstone, Leicestershire

Expire in: 15 days

Job Description

Job title: 1st Line Support

Location: Leicester (office based)

Contract length: 6 months

Pay Rate: £13.84ph

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are seeking a dedicated and proactive 1st Line Support to join our Traffic Enforcement team. This role is crucial in ensuring the efficient running of all hardware, software, and services related to the Digital Enforcement Solution. You will be a key part of a team responsible for manual monitoring, first-line fault finding and investigations, contributing to the smooth operation of systems.

Key Responsibilites:

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    Provide telephone support, first-line fault finding and investigations

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    Utilize the InView Fault Management system to record issues and provide updates to affected clients

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    Generate and analyze system performance reports to proactively identify issues and opportunities for system optimization

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    Undertake appropriate training for equipment and systems as and when necessary, including formal and on-the-job training

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    Work closely with the team in an office-based environment (with potential for hybrid working further down the line)

What we’re looking for:

Essential:

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    Strong customer resolution experience

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    Excellent communication skills

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    An open mind and willingness to learn new technology

Desirable:

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    Experience with fault management

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    Some SQL script knowledge

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    Knowledge of IT Hardware

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    Experience with building and repairing computers

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    Proficiency in MS Office and remote access tools

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring 1st Line Support job near me in LE19, Braunstone, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!