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1st Line Support

Job Posted: 17 days ago

Salary: £ 17 - 21 / Hour
Job Type: Contract
Location: Windsor, Berkshire

Expire in: 11 days

Job Description

Your new company 
You'll be joining an organisation to help to deliver a large‑scale rollout of new security software. The environment is professional, regulated, and people‑focused, with a strong emphasis on care, respect, and high standards.

Your new role 
As a 1st Line Support Engineer, you'll play a key role in supporting an Imprivata security software rollout across their network of care homes. Working as part of a small team, you'll provide 1st line support via a ticketing system and assist field engineers with on‑site installations.
The role is split between the Windsor base and care home sites, supporting desktop builds, system deployments, and desk‑side setups. You'll help prepare and configure hardware, support Windows and Microsoft 365 environments, and assist engineers during installation phases. This is contract role initially for three months, with the potential to extend.

What you'll need to succeed 

Basic to junior‑level experience in a 1st Line Support / Service Desk role
Working knowledge of Windows operating systems and Microsoft 365
Basic hardware experience (RAM and hard drive upgrades, desktop builds)
Ability to follow structured processes and support large‑scale rollouts
Strong communication skills and a professional, self‑aware approach
Comfort working in care home environments with exposure to vulnerable adults
A full UK driving licence is desirable due to travel requirements
Flexibility with working hours and occasional overnight staysWhat you'll get in return 

Upto £21.79 Umbrella per hour DOE 
Hands‑on experience supporting a major IT rollout project
Exposure to field engineering and on‑site installation work
A varied role combining desk‑based support and site work
Mileage paid at 45p per mile and expenses covered for overnight stays (within policy)
A strong opportunity to move from temporary to permanent employmentWhat you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Looking for your next career move? Join a top company hiring 1st Line Support job near me in Windsor, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!