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1st Line Support

Job Posted: 8 days ago

Salary: £ 17 - 17 / Hour
Job Type: Contract Temporary
Location: NR2, Earlham, Norfolk

Expire in: 20 days

Job Description

Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

  * Provide 1st line IT support to customers by telephone and other support channels.

  * Act as the first point of contact for IT incidents, service requests and technical queries.

  * Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs.

  * Investigate and diagnose a range of hardware, software, application and network issues.

  * Resolve incidents at first point of contact wherever possible or provide suitable workarounds.

  * Escalate incidents to the appropriate specialist team where required.

  * Provide clear technical advice and guidance to customers, including "how-to" support.

  * Monitor and track incidents, keeping customers informed of progress and managing expectations.

You should have:

  * Experience providing 1st line IT support or technical customer service.

  * Working knowledge of Microsoft Office 365 and Windows 10/11.

  * Strong troubleshooting and problem-solving skills.

Please reply with an up to date CV ASAP if this role would be of interest to you

Before You Apply

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Bank details.
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