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1st Line Support
Job Posted: 5 days ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk
Expire in: 23 days
Job Description
1st Line IT Support Technician – Cambridge
Salary: £25,500 – £30,000
Location: Cambridge
Sector: IT Managed Service Provider
CloudScope are proud to be partnering with a growing Managed Service Provider in Cambridge to recruit a 1st Line IT Support Technician. This is a fantastic opportunity for someone with strong technical skills, great customer service, and a passion for IT who’s looking to develop within a supportive and friendly team.
What you’ll be doing
You’ll be the first point of contact for clients, providing both remote and on-site support. Expect a varied role where no two days are the same, including:
* Troubleshooting PCs, servers, and networks (Win10, Win11, Server 2016–2022)
* Office 365 management and administration
* Supporting Macs, PCs, and customer applications (training provided)
* VPN, connectivity, and Wi-Fi troubleshooting
* Installing and upgrading PCs and software
* Active Directory/Entra ID user setup
* IP phone system administration (web interface)
* Email and website hosting support (Linux & Windows)
* Contributing to IT projects and solutions
What you should bring
* Solid IT troubleshooting skills (anti-virus, disk space, CPU/memory, connectivity, etc.)
* Excellent written and verbal communication
* Confidence when dealing with clients over the phone
* Customer-first approach with great organisation skills
* A genuine passion for IT and eagerness to learn
* Full UK driving licence (occasional on-site visits required)
* Previous experience in outsourced IT support
Nice to have
* 2+ years’ experience supporting SMEs within an MSP environment
Why join?
This is an opportunity to be part of a supportive team where your input matters, and your career development is encouraged. You’ll be given exposure to a broad range of technologies, work directly with clients, and play a key role in delivering excellent IT supportBefore You Apply
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Looking for your next career move? Join a top company hiring 1st Line Support job near me in Norwich, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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