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1st Line Support Technician
Job Posted: 3 hours ago
Salary: £ 14 - 14 / Hour
Job Type: Temporary
Location: Norwich, Norfolk
Expire in: a month
Job Description
1st Line Support Technician
Norwich | £14 per hour
Full-Time | 3-Month Contract (January - March)
Start Date: Early January
We are supporting an established organisation in Norwich seeking a proactive and customer-focused 1st Line Support Technician to join their IT Service Desk on a 3-month contract, running from January through to the end of March. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys helping users and resolving issues efficiently.
The Role
As a 1st Line Support Technician, you will be responsible for:
Acting as the first point of contact for IT-related queries via phone, email, and ticketing systems
Providing technical support for hardware, software, user accounts, and network access
Logging, prioritising, and resolving incidents in line with SLAs
Escalating more complex issues to 2nd Line or specialist teams
Assisting with laptop/desktop setup, password resets, and general system troubleshooting
Delivering excellent customer service and maintaining accurate documentation
About You
The ideal candidate will bring:
Previous experience in a 1st Line / Service Desk or similar technical support role
Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools
Strong communication skills and a calm, helpful approach
Ability to prioritise tasks and manage a busy workload
Problem-solving mindset with attention to detailApply now for immediate consideration.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
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