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1st Line Support Technician

Job Posted: 6 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Chichester / Bognor area (PO20)

Expire in: 22 days

Job Description

1st Line Support Technician (MSP)

Chichester, PO20 (with hybrid / flexible working after training)

£24,000 – £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more

Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team.

This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.

The 1st Line Support Technician Role:

Acting as the first point of contact for clients / users via phone and ticketing system
	
Logging, troubleshooting and resolving first-line issues in line with SLAs
	
Providing clear, friendly communication to non-technical users
	
Preparing and configuring new devices
	
Escalating to 2nd Line when required and working closely with senior engineers

What We’re Looking For:

Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients
	
Strong customer service and communication skills
	
Good knowledge of Windows desktop environments and basic Microsoft 365
	
A calm, organised and professional approach
	
Desire to learn and progress towards 2nd Line support
	
A driving licence is essential
	
IT certifications are a welcome bonus, but further training is provided

In return, you’ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support.

Integral Recruitment is acting as an employment agency in regard to this advertisement

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 1st Line Support Technician job near me in Chichester / Bognor area (PO20)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!