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1st Line Support Technician
Job Posted: a day ago
Salary: £ 27,000 - 29,000 / Annum
Job Type: Permanent
Location: Norwich
Expire in: a month
Job Description
About Us
At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
The Role
We are seeking a 1st Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 1st Line Support Technician, you will spend the majority of your time providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively. This is a fantastic opportunity for someone with a passion for technology to expand their experience in front line IT Services.
Key Responsibilities
Delivering exceptional customer service by promptly assisting with any queries or concerns, using phone or e-ticket, logging tickets via Heat software
Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s
Provide up to date documentation, when producing or changing IT networking, hardware or software configurations
Assist with conception, design and implementation of any new or enhanced IS Systems.
Act as an escalation level for fault tickets not resolved by the First Line Support Team.
Arrange distribution of any inventory items which need to be dispatched from the IS Department
Deliver 'best customer service' to all company staff.
As required, assist the build of IS Devices to an agreed standard, laptop, desktops and mobiles.
What We’re Looking For
Excellent communication and interpersonal skills.
Strong organisational abilities with a keen attention to detail.
Experience within a similar customer focused role.
An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
Basic knowledge of PowerShell scripting
Basic knowledge of Thin Client technology.
Knowledge of Android and other mobile operating systems.
Knowledge of WAN, LAN and wireless.
Strong knowledge of Desktop and Laptop hardware and be able to diagnose and resolve hardware issues
Why Join Us?
Competitive salary
Pension – with the option to potentially save on tax and National Insurance with our salary sacrifice scheme.
31 days holiday, increasing with service, plus an additional paid day for your birthday!
Paid time off annually to volunteer
Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
Heavily discounted employee purchase scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team.
Career development and continuous learning opportunities.
Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!
Take the next step in your career by applying today!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employeesBefore You Apply
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Looking for your next career move? Join a top company hiring 1st Line Support Technician job near me in Norwich! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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