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1st Line Technical Analyst
Job Posted: 2 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Leicester, Leicestershire
Expire in: a month
Job Description
IT Support // Service Desk Analyst // 1st Line Support // Leicestershire // initial 3-Month // up to £25/hour (Umbrella)
REED Technology are recruiting on behalf a client for an experienced IT Support Technician to join an established IT team on a 3-month contract. This is a hands-on, on-site role providing 1st line technical support across a busy organisation.
Key Responsibilities:
Act as the first point of contact for IT support, resolving incidents and service requests.
Provide 1st line support for Microsoft products (Windows OS, Office 365, Teams, etc.).
Troubleshoot PC hardware, software, and peripheral issues.
Log and manage tickets through an ITSM system, escalating when needed.
Work to SLAs and contribute to service improvement.What We're Looking For:
Proven experience in 1st line IT support.
Strong technical knowledge of Microsoft products and Windows operating systems.
Confident communicator with good problem-solving skills.
Ability to work full-time on-site and cover shifts between 08:00-17:00, Monday to Friday.If this sounds of interest to you, please apply using the link providedBefore You Apply
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