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24/7 NOC Engineer
Job Posted: 4 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Newtownabbey, County Antrim
Expire in: 24 days
Job Description
Based onsite at our Belfast NOC
Job Description:
Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Capita TechOps - 24/7 Network Operations Centre (NOC) Engineer
Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.
You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service-this role is for you.
🔧What you will be doing
Act as the first point of escalation for customer calls.
Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
Work within strict SLAs to ensure timely resolutions.
Maintain accurate shift handovers and keep support tickets up to date.
Keep customers informed throughout the fault lifecycle.
Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
Liaise with third-party engineers and suppliers to resolve issues.
Support field engineers with remote configurations and link checks.
Monitor network health using SolarWinds.What we are looking for:
Proven experience in IT Helpdesk or NOC environments.
Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
Experience working with third-party suppliers and managing escalations.
Familiarity with ITIL service environments and SLA adherence.
High attention to detail and ability to perform under pressure.
Excellent communication and customer service skills.
Eligible for Security Clearance.
Foster respectful, collaborative relationships.
Communicate openly and contribute to team success.What's in it for you?
Opportunity to progress your career.
Shift allowance
23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty moreBefore You Apply
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Looking for your next career move? Join a top company hiring 24/7 NOC Engineer job near me in Newtownabbey, County Antrim! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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