Hiring Now: 2nd/3rd Line Support Engineer Near You – Apply Today!
Your Next 2nd/3rd Line Support Engineer Job Starts Here – Apply Now!
2nd/3rd Line Support Engineer
Job Posted: 18 days ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Shoreham-By-Sea, West Sussex
Expire in: 10 days
Job Description
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment.
Key Responsibilities for the 2nd/3rd Line Support Engineer:
Managing multiple tickets and projects simultaneously.
Assisting with technical support requests within the team.
Keeping the company's IT documentation fully up to date.
Meeting and exceeding established SLAs.
Ensuring clear communication with both customers and internal staff.
Reporting directly to and working closely with the senior management team.
Handling office-based duties and conducting onsite works when required.
Skills Required for the 2nd/3rd Line Service Desk Engineer:
Minimum 1 year of experience working within an MSP environment (Desired)
Proven experience in 2nd/3rd Line support.
Strong experience with M365 administration (including Entra and Intune).
Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS).
Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi).
Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V).
Ability to work independently and handle a pressurised ticketing environment.
Exceptional customer service and engagement skills.
A full driving licence is preferred.
Please apply as directedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring 2nd/3rd Line Support Engineer job near me in Shoreham-By-Sea, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).