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2nd Line Complaints Advisor
Job Posted: a day ago
Salary: £ 13.1 - 13.1 / Hour
Job Type: Contract
Location: Warrington, Cheshire
Expire in: a month
Job Description
2nd Line Complaints Advisor
Location: Warrington, WA3
Contract Type: Fixed-Term (6 months)
Start Date: 1st December 2025
Hours: Full-time, 37.5 hours/week
Grade: 2
Salary: £13.10 per hour
Hybrid Working: Available after 8-week on-site induction and successful probation (subject to manager approval)
About the Role
Our client is passionate about helping everyone enjoy amazing technology. As a 2nd Line Complaints Advisor, you'll play a key role in delivering exceptional customer service by resolving post-sale queries and complaints with professionalism and care.
Key Responsibilities
Handle customer communications via phone and letter
Take ownership of complaints, ensuring first-time resolution
Maintain high quality standards to enhance customer satisfaction
Work independently and collaboratively to resolve issues
Meet individual and team KPIs
What You'll Need
Strong written communication and conflict resolution skills
Proficiency in MS Word, Excel, and general IT systems
Ability to thrive in a fast-paced, evolving environment
Solid understanding of consumer rights
Confidence in managing escalated and challenging situations
Working Pattern
Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday
Weekend shifts (approx. 1 in 5):
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM
Why Join Us?
Performance-based bonus
Discounts on the latest tech
Wellbeing initiatives
Hybrid working options
Career development and ongoing training
Be part of the UK's largest tech recycler and repairer
Diversity & Inclusion
We're committed to creating an inclusive workplace where every voice is heardBefore You Apply
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Looking for your next career move? Join a top company hiring 2nd Line Complaints Advisor job near me in Warrington, Cheshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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