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2nd Line Engineer

Job Posted: 11 hours ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Tonbridge, Kent

Expire in: a month

Job Description

Our client, a leading business in the IT sector is seeking a strong 2nd Line Engineer to join them on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team, working closely with the existing Help Desk to support a broad range of clients with their technical faults and issues, both remotely and on-site.

The ideal candidate will have a minimum of 3 years’ experience in an IT support role, ideally working on and managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work.

Due to the requirements of the role candidates will be required to drive and have access to their own vehicle.

Key Responsibilities:

  * Provide a high level of technical support to a broad range of clients on both dayto-day support tasks and project work, both remotely and on-site

  * Be the first point of contact for clients

  * Act as the escalation point for junior Engineers

  * Solid networking understanding, including but not limited to WAN/LAN connectivity, routers, firewalls and switches

  * Knowledge of backup technologies

  * Work towards both individual and team KPIs

  * Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team

Key Experience:

  * Minimum of 3 years’ experience in a technical support role, confident working up to 2nd Line level

  * Good networking skills, including LAN/WAN connectivity, switches, firewalls and routers

  * Good MS365 knowledge is advantageous

  * Experience with Active Directory, VMware / HyperV

  * Confident acting as the first point of contact for clients, providing a high level of customer service and account management where necessary

This is an excellent opportunity for a 2nd line Engineer to join a thriving MSP who are leaders within their field.

You will be working with an experienced team of Engineers whilst providing a high level of support to broad range of clients, working on a mixture of both day-to-day support tasks and project work.

CVs are being reviewed, so please apply now for immediate consideration

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring 2nd Line Engineer job near me in Tonbridge, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!