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2nd Line Helpdesk IT Support Engineer

Job Posted: a month ago

Salary: £ 20,000 - 28,000 / Annum
Job Type: Permanent
Location: Oxfordshire

Expire in: 2 days

Job Description

2nd Line Helpdesk IT Support Engineer

Oxfordshire 

£20,000 – £28,000 DOE

About the Company

Our client is a well-established IT solutions provider delivering managed IT services to SMEs throughout Oxfordshire and the Thames Valley. Their expertise spans network security, cloud services, email platforms, and multi-site infrastructure support, with a strong reputation for technical excellence and outstanding customer service.

The Opportunity

Due to continued expansion, our client is seeking a motivated 2nd Line Helpdesk IT Support Engineer to join their growing support team.

This varied position will involve diagnosing, troubleshooting, and resolving technical issues across a wide range of technologies, including connectivity, Microsoft environments, email systems, antivirus platforms, firewalls, and server infrastructure.

You’ll also have the opportunity to support technical pre-sales enquiries, providing valuable exposure to multiple areas of IT and managed services.

Key Responsibilities

Deliver remote technical support via phone, email, and remote access tools
Carry out routine IT administration and system maintenance tasks
Manage support tickets from initial response through to resolution
Troubleshoot and resolve technical issues, escalating where necessary
Respond to customer queries in a professional and timely manner
Liaise with third-party vendors and service providers
Prepare reports and documentation for clients and internal teamsAbout You

The ideal candidate will be a strong communicator who enjoys working collaboratively within a close-knit team while also being confident managing their own workload.

You’ll be proactive, organised, and passionate about IT, with strong troubleshooting abilities and a desire to continuously develop your technical skills.

Education & Qualifications

Minimum of 5 GCSEs
2 A-Levels (or equivalent)
Additional IT qualifications, certifications, or training would be beneficialSkills & Experience Required

Previous experience in IT support, ideally within a helpdesk or MSP environment
Strong knowledge of Microsoft Windows Desktop, Office, and Server technologies
Excellent communication skills, both written and verbal
Strong analytical and problem-solving skills
Ability to prioritise tasks and manage time effectively
Professional, self-motivated, and customer-focused approach
Eagerness to learn new technologies and expand technical expertise
Experience creating technical reports and documentationDesirable Technical Experience

Desktop

Windows 10 & 11 Professional
Microsoft Office Applications
Microsoft 365 / Office 365
Microsoft Intune
macOS
Apple iOS
Antivirus, EDR & XDR solutions
SaaS backup platformsServer

Windows Server 2016–2025
Microsoft Azure
Hosted Microsoft Exchange
Remote Desktop Services
VMware
Backup solutions including Datto, Veeam, and similar technologiesNetworking

Switches, routers, and wireless networking
Firewall appliances such as WatchGuard
Internet connectivity troubleshooting
IPSec and SSL VPNs
DNS and DHCPThis is a fantastic opportunity for someone looking to build their career within a growing MSP, gaining hands-on exposure to a broad range of technologies and client environments.

To apply, contact Kylie Richards at (url removed) or call (phone number removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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