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2nd Line It Support Engineer

Job Posted: 3 hours ago

Salary: £ 28,000 - 33,000 / Annum
Job Type: Permanent
Location: Bury, Greater Manchester

Expire in: a month

Job Description

We are seeking a skilled IT Technician to join our busy support and project teams.

This role involves a mix of helpdesk support and on-site project work, providing an excellent opportunity to develop your expertise across various technologies.

About You:

We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available.

Key Responsibilities:

Providing remote and on-site IT support to clients
Managing and resolving helpdesk tickets efficiently
Delivering project-based work, including system installations and migrations
Meeting SLAs and following established support procedures
Communicating effectively with both technical and non-technical users
Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos

Technical Skills & Experience:

Experience with some or all of the following technologies would be advantageous:

Windows Server, Virtualisation, and Microsoft Azure
Microsoft 365 (SharePoint, Exchange Online, Teams)
Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)
Security & networking (firewalls, anti-virus, MDR deployment and maintenance)
PC & Server hardware (troubleshooting and installations)

What We’re Looking For:

Methodical and detail-oriented approach to troubleshooting
Ability to manage and prioritise multiple tickets independently
Strong communication skills – capable of explaining technical solutions clearly to clients
A proactive and problem-solving mindset
This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies.

If you are passionate about IT and eager to grow your career, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: £23,500.00-£33,000.00 per year

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line It Support Engineer job near me in Bury, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!