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2nd Line IT Support Engineer

Job Posted: 11 days ago

Salary: £ 32,000 - 38,000 / Annum
Job Type: Permanent
Location: Harwich, Essex

Expire in: 17 days

Job Description

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich.

This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.

Key Responsibilities

  * Provide 2nd line support for hardware, software, and network issues

  * Troubleshoot and resolve escalated IT support tickets

  * Support Microsoft 365 environments including Exchange, Teams, and SharePoint

  * Assist with the administration of Windows Server and Active Directory

  * Manage user accounts, permissions, and security policies

  * Support desktop, laptop, mobile device, and printer deployments

  * Work closely with 1st and 3rd line teams to resolve complex issues

  * Assist with IT projects, upgrades, and system improvements

  * Maintain accurate documentation and support records

Skills & Experience Required

  * Previous experience in a 2nd Line IT Support role

  * Strong knowledge of Microsoft 365

  * Experience supporting Windows 10/11 environments

  * Active Directory and Group Policy experience

  * Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP

  * Strong troubleshooting and problem-solving skills

  * Excellent communication and customer service skills

What's on Offer?

  * Salary between £32,000 - £38,000

  * Opportunity to work with a wide range of technologies

  * Career progression and development opportunities

  * Supportive and collaborative team environment

  * Growing organisation with exciting projects planned

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring 2nd Line IT Support Engineer job near me in Harwich, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!