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2nd Line IT Support Engineer
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: WD6, Borehamwood, Hertfordshire
Expire in: a month
Job Description
2nd Line IT Support Engineer
Location: Borehamwood, WD6 1JD
Salary: £30K – £40K per annum, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service
At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business!
We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client.
Our commitment doesn’t stop at our customers. We’re just as focused on our team!
If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.
We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood.
You’ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses.
You’ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.
In addition to this, as our 2nd Line IT Support Engineer you will be responsible for:
* Providing excellent 2nd line technical support to our clients
* Acting as an escalation point for the 1st line support team
* Troubleshooting issues across a wide range of systems and technologies
* Working on projects involving Microsoft 365, Azure, Intune and more
* Assisting with research and development of new services and solutions
Your Experience & Skills
We’re looking for someone with at least 3 – 5 years of experience in an IT support or systems role and strong working knowledge of:
* Microsoft 365
* Microsoft Azure
* Microsoft Entra
* Intune
* Windows Server (2016 / 2019 / 2022)
* Active Directory
* Windows networking
* Basic routing, switching, and firewall rules
* Printer support and troubleshooting
You’ll also need:
* Excellent written and verbal communication skills
* A strong customer-focused attitude
* A proactive, can-do approach to problem-solving
Why Join Chalkline
* Work with the latest Microsoft technologies
* Gain industry-recognised certifications
* Be part of a friendly, supportive team that values quality and professionalism
* Receive continuous learning and development opportunities
* Make a real impact in a growing business
Plus free parking, training programmes and much more!
If you feel you have the skills and experience to be successful in this role then click on “APPLY” today!
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Looking for your next career move? Join a top company hiring 2nd Line IT Support Engineer job near me in WD6, Borehamwood, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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