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2nd Line Service Desk Engineer

Job Posted: 6 days ago

Salary: £ Competitive
Job Type: Permanent
Location: IP8, Sproughton, Suffolk

Expire in: 22 days

Job Description

2nd Line Service Desk Engineer

Suffolk – Near Ipswich

Cooper Lomaz are partnering with a growing technology services provider that is looking to strengthen its technical support team with the appointment of a 2nd Line Service Desk Engineer.

This is an excellent opportunity for an experienced 2nd Line Engineer, or an ambitious 1st Line Engineer looking to take the next step, to join a business that offers exposure to a broad range of technologies, varied client environments and genuine career progression opportunities.

Working within a busy support environment, you will be responsible for resolving escalated technical issues, supporting infrastructure projects and acting as a key technical escalation point for both customers and colleagues.

The Role

As a 2nd Line Service Desk Engineer, you will be responsible for:

  * Managing and resolving escalated support incidents and service requests within agreed service levels

  * Providing technical guidance and support to 1st Line Engineers

  * Troubleshooting complex infrastructure, networking and Microsoft-related issues

  * Supporting project delivery including upgrades, migrations and system improvements

  * Maintaining accurate technical documentation and client records

  * Assisting with proactive maintenance and continuous service improvement initiatives

  * Working closely with senior technical teams to investigate and resolve root cause issues

Skills & Experience Required

  * Previous experience within a 2nd Line Support, Service Desk or IT Support position

  * Strong understanding of Microsoft technologies and infrastructure support

  * Experience supporting Microsoft 365, Active Directory and Windows environments

  * Good knowledge of networking fundamentals including TCP/IP, DNS and DHCP

  * Experience supporting Windows Server environments

  * Exposure to virtualisation technologies such as Hyper-V or VMware

  * Excellent troubleshooting and problem-solving abilities

  * Strong customer service and communication skills

  * Ability to prioritise workload effectively within a fast-paced environment

  * Full UK Driving Licence

Desirable Experience

  * Microsoft certifications including Microsoft 365, Azure or Windows Server

  * Experience supporting Azure environments

  * Previous experience within a managed services or multi-client environment

  * Experience working with ticketing systems and service level agreements

This is an excellent opportunity for a motivated IT professional looking to accelerate their technical career within a business that actively supports learning, development and progression

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line Service Desk Engineer job near me in IP8, Sproughton, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!