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2nd Line Support Analyst
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Poole
Expire in: 25 days
Job Description
2nd Line Support Analyst | Poole | Competitive DOE
As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
As a 2nd Line Support Analyst, you’ll benefit from:
Competitive Salary: depending on experience, plus team bonuses.
Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required.
Generous Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
Pension Scheme: Established company pension scheme.
Health & Wellness Program: Access to health & wellness and employee rewards platforms.
Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.
As a 2nd Line Support Analyst, your responsibilities will include:
Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
Configure and Upgrade: Upgrade and configure hardware, software, and related services.
Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed.
Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
As a 2nd Line Support Analyst, your skills and experience will include:
Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
Certifications: Completed or working towards Microsoft 365 accreditation.
Interested?
This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you’re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more informationBefore You Apply
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Looking for your next career move? Join a top company hiring 2nd Line Support Analyst job near me in Poole! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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