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2nd Line Support Analyst
Job Posted: 22 hours ago
Salary: £ 250 - 300 / Day
Job Type: Contract
Location: Yeovil, Somerset
Expire in: a month
Job Description
2nd Line Support Analyst
+ SC Cleared role
+ 6 month initial contract
+ £250 -£300 per day - Inside IR35
+ This role is Onsite in Yeovil
Key Skills:
+ Current SC Clearance
+ PC Build, Desktop Support to 2nd Line Level
+ Windows 11
Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.
Primary role requirements:
Responsible for maintaining and promoting highest level of service to the client.
Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
Provide 1st and 2nd Line support for Incidents and Catalog requests
Desktop / Laptop / VDI - build, configuration, and deployment to end users
PABX administration and support.
Supporting Win11 issues, Hardware, Testing capability
Assist with software installation / deployment
Software and hardware troubleshooting
Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
Smartphone support (InTune)
Local network cable patching
M365, Autopilot, IntuneBefore You Apply
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