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2nd Line Support Engineer
Job Posted: 4 hours ago
Salary: £ 37,000 - 40,000 / Annum
Job Type: Permanent
Location: Teddington, Greater London
Expire in: a month
Job Description
2nd Line Support Engineer
Teddington
Up to £40k
MSP Experience essential
Are you a problem-solver with a passion for technology and keen to get involved in project work?
Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If you’ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move.
In this role, you’ll be the go to expert for a diverse client base across multiple sectors. You’ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions.
Key Responsibilities:
* Deliver 2nd line technical support across multiple devices, platforms, and services.
* Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure.
* Manage and resolve support tickets within SLAs.
* Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
* Support Google Workspace environments.
* Manage Azure AD: user admin, conditional access, group policies.
* Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android).
* Monitor and respond to security alerts via Microsoft Defender and other tools.
* Maintain asset records, device compliance, and endpoint health.
* Provide both remote and in-person support.
* Contribute to process improvements and infrastructure upgrades.
Key Requirements:
* Proven MSP environment experience (non-negotiable).
* Strong knowledge of:
* Microsoft 365 admin & support
* Azure Active Directory
* Microsoft Intune / Endpoint Manager
* Microsoft Defender security suite
* Hands-on experience with Windows, macOS, Android, and iOS support.
* Solid troubleshooting skills across networks, infrastructure, and applications.
* Firewall monitoring and security event handling experience.
* Confident supporting both remote and on-site users.
* Hardware builds and deployments.
Desireable but not essential:
* Microsoft certifications (MS-100, AZ-104, MD-102).
* Google Workspace expertise.
* Experience with Autopilot and device provisioning.
* PowerShell scripting skills.
Perks & Benefits:
* Private healthcare schemes.
* Career development with funded certifications.
* Supportive, collaborative team culture.
* Regular social eventsBefore You Apply
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Looking for your next career move? Join a top company hiring 2nd Line Support Engineer job near me in Teddington, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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