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2nd Line Support Engineer
Job Posted: 2 hours ago
Salary: £ 38,000 - 45,000 / Annum
Job Type: Permanent
Location: Wimbledon, Greater London
Expire in: a month
Job Description
Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack)
Location: Wimbledon, London
Employment Type: Full-Time / Permanent
About the Role:
My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you’ll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks.
Key Responsibilities:
* Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure)
* Troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive.
* Manage and respond to compromised account incidents, including investigation and remediation.
* Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA).
* Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup.
* Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently.
* Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language.
* Contribute to documentation, knowledge sharing, and process improvement initiatives.
* Occasionally assist with project-based work such as migrations or security audits.
Essential Skills & Experience:
* Proven experience in a 2nd line support or similar technical role.
* Solid knowledge of Microsoft 365 services, particularly SharePoint Online.
* Experience dealing with account security breaches and recovery processes.
* Familiarity with Azure Active Directory and Conditional Access Policies.
* Networking experience, particularly with firewalls, VPNs, and DNS/DHCP configurations.
* Proficient with PowerShell scripting for task automation and system management.
* Strong communication skills and experience interacting with business stakeholders.
* Ability to work both independently and as part of a team in a fast-paced environment.
Desirable:
* Microsoft certifications (e.g., MS-700, AZ-104, or Security-related).
* Experience with endpoint management tools like Intune.
* Exposure to broader business operations and understanding of how IT impacts business performance.
Benefits:
* Competitive salary and performance-based bonuses
* Training & certification opportunities
* Pension scheme and holiday package
* Collaborative, friendly team environmentBefore You Apply
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