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2nd Line Support Engineer

Job Posted: 14 days ago

Salary: £ 30,000 - 36,000 / Annum
Job Type: Permanent
Location: Worcester, ENG, GB

Expire in: 14 days

Job Description

2nd Line Support Engineer

Location: Worcester (On-site/Hybrid)

 Salary: £30,000 – £36,000

 Benefits: Competitive salary, training and development, supportive team environment, career progression opportunities

Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their internal user base. This role offers the opportunity to play a key part in maintaining IT operations while developing your technical expertise in a collaborative environment.

What you’ll do:

Provide 2nd line support for hardware, software, and network issues

Troubleshoot and resolve escalated tickets from 1st line support

Manage and maintain user accounts, permissions, and access controls

Support Microsoft environments including Windows OS and Office 365

Assist with system upgrades, installations, and ongoing maintenance

You’ll work closely with the wider IT team and key stakeholders to ensure systems are reliable, secure, and performing effectively.

What we’re looking for:

Experience in a 2nd line support role or similar position

Strong knowledge of Windows operating systems and Microsoft 365

Understanding of Active Directory, networking fundamentals, and hardware troubleshooting

Excellent problem-solving skills and attention to detail

Strong communication skills with a user-focused approach

The ideal candidate will bring a proactive mindset, a willingness to learn, and enjoy working in a fast-paced, team-oriented environment.

Why join?

Opportunity to develop and progress your IT career

Exposure to a broad range of technologies and systems

Supportive and collaborative team culture

Ongoing training and professional development


Apply now to take the next step in your IT support career

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Looking for your next career move? Join a top company hiring 2nd Line Support Engineer job near me in Worcester, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!