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2nd Line Support Engineer

Job Posted: 17 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Cuffley

Expire in: 11 days

Job Description

JOB TITLE: 2nd Line IT Engineer

SALARY: £30,000 - £35,000 per annum

Location: Cuffley, United Kingdom

SETTING: 2 days office/ 3 days remote

Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks.

Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider?

This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery.

The Role

As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base.

Act as a point of escalation for 2nd line technical issues
Log and manage incidents and service requests via phone and email
Troubleshoot and resolve issues in line with SLAs
Support occasional site visits (primarily within the M25) for hardware-related issues

Requirements

Proven experience in a 2nd Line support role within a service desk environment
Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
Good understanding of networking concepts, firewalls, and switches
A proactive attitude with a genuine desire to learn and progress

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is  she will be happy to action your requests.

Keywords: 2nd Line Support, L2 Engineer, Level 2 Technical Analyst, 2nd Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 2nd Line Support Engineer job near me in Cuffley! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!