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2nd Line Support Engineer

Job Posted: 22 days ago

Salary: £ 35,000 - 42,000 / Annum
Job Type: Permanent
Location: Amersham, Buckinghamshire

Expire in: 6 days

Job Description

Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint.

This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.

The Role

  * Handling 1st & 2nd line issues

  * Visiting client sites on a regular basis

  * Assisting helpdesk when not on site

  * Troubleshooting a variety of technical issues

Technical Requirements

  * Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)

  * Microsoft Active Directory, DNS and Group Policy

  * Microsoft Windows desktops and servers installation and administration

  * Networking: IP addressing and routing, switches, VLANs, wireless networks

  * Network security (firewalls and filtering) installation and administration

The support engineer will need to be able to prioritise tasks and organise solutions.

If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.

Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused

GDPR:

In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)

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