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2nd Line Support Engineer
Job Posted: 11 days ago
Salary: £ 25,000 - 31,000 / Annum
Job Type: Permanent
Location: PO7, Waterlooville, Hampshire
Expire in: 17 days
Job Description
I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support.
I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels.
Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues.
To be successful in this role you must have the following skills
* An understanding of ITIL and Cyber Essentials frameworks.
* Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity.
* Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune.
* Management of Azure resources such as Azure Session Desktops and Azure files.
* Windows Server administration including Active Directory, Group Policy, DHCP and DNS.
* Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues.
On offer is Hybrid working in a lovely working environment, great benefits including private medical cover and a chance to be part of an amazing organisation.
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Looking for your next career move? Join a top company hiring 2nd Line Support Engineer job near me in PO7, Waterlooville, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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