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2nd Line Support
Job Posted: 3 hours ago
Salary: £ 150 - 200 / Day
Job Type: Contract
Location: Liverpool
Expire in: a month
Job Description
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35
Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We're looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment.
What You'll Be Doing:
Provide 1st & 2nd line IT support - over the phone, face-to-face and remotely
Log, diagnose and resolve incidents quickly using our Service Desk system
Escalate complex problems to the right teams while keeping users in the loop
Troubleshoot hardware, software and network issues across multiple sites
Identify ways to make IT support smoother and more efficient
What We're Looking For:
Demonstrated experience in a service desk or desktop support environment
Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware
Experience using Service Desk systems in a fast-paced environment
Strong communication skills and a customer-first attitude
If you're ready to make an impact then please get in touch with a recent CV.
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35
Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35Before You Apply
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