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2nd Line Support
Job Posted: 17 hours ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Sheffield, South Yorkshire
Expire in: a month
Job Description
2nd Line Support Technician
📍 Sheffield + Ad Hoc site visits | Hybrid | 🕒 Full-time | 💼 Permanent
Join a leader in the AV industry responsible for creating the best and most reliable experiences. You'll be key in delivering timely and accurate technical support for a network of AV and IT systems across the UK.
💰What's in it for you?
* Salary: Up to £28,000 per annum
* Benefits: 25 days paid annual leave + bank holiday, company pension and more!
🔧 What You'll Be Doing
Deliver 2nd line technical support for AV & IT systems across a nationwide customer base
Act as the main point of contact for resolving hardware, software, and peripheral issues
Collaborate with Engineering, Support & 3rd Line teams to solve complex problems
Keep Salesforce CRM accurately updated in real time
Escalation point for 1st Line support, offering guidance and training as needed
Help identify root causes, implement long-term solutions, and support internal projects
📌 What You'll Need
Strong knowledge of Microsoft Windows desktop environments
Confident in networking: routers, switches, firewalls, VNC, P2P setups
Bonus: Experience with Linux, Pi, and AV/audio/streaming software
Excellent communication skills - from guiding users to documenting processes
A proactive mindset with solid problem-solving skills
Ability to stay calm under pressure and manage occasional tight deadlines
Organised and comfortable with routine admin tasks
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Looking for your next career move? Join a top company hiring 2nd Line Support job near me in Sheffield, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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