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2nd Line Technical Support
Job Posted: 2 days ago
Salary: £ 27,000 - 35,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands
Expire in: a month
Job Description
Job Title: 2nd Line Technical Support
Location: Birmingham (5 days on-site)
Job Type: Permanent
Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly.
Key Responsibilities:
Provide Tier 2 IT support across EU and local sites.
Manage and troubleshoot Windows/Linux servers and infrastructure.
Administer Active Directory, DNS, DHCP, and Office 365.
Support network upgrades, virtualization (VMware/Hyper-V), and security operations.
Participate in IT projects, documentation, and on-call rotations.
Key Skills and Experience:
3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments.
Strong skills in Windows Server, Linux, networking, and virtualization.
Knowledge of GDPR and EU data security standards.
Display a willingness to learn and develop new skillsets.
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