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2nd Line Technician
Job Posted: an hour ago
Salary: £ Competitive
Job Type: Permanent
Location: BH24, Ringwood, Hampshire
Expire in: a month
Job Description
2nd Line Technician
Location: Ringwood, Hampshire
Salary: £26,000.00 - £30,000.00 DOE + Profit Share + Benefits
Hours: 37.5 hours per week, hybrid home working after successful completion of probation
The Role
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers.
Skills & Experience
• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload
• Be helpful and approachable
• Excellent time management skills
• Good communicator
• Working knowledge of ITIL
• Experience using Microsoft services
This role is subject to a clear standard DBS check being received.
The Package
• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.
We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Join our friendly company, where a great team and a positive culture await youBefore You Apply
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Looking for your next career move? Join a top company hiring 2nd Line Technician job near me in BH24, Ringwood, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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