Hiring Now: 2nd Line VoIP / Network Engineer Near You – Apply Today!
Your Next 2nd Line VoIP / Network Engineer Job Starts Here – Apply Now!
2nd Line VoIP / Network Engineer
Job Posted: a day ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Pencoed, Bridgend
Expire in: a month
Job Description
Job Title: 2nd Line VoIP / Network Engineer
Location: Pencoed, Wales
Salary: £26,000 - £30,000 per annum
Job Type: Full time, Permanent
Working Hours: Mon - Fri 09:30 to 18:00
About Flotek Group:
Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication.
Role Overview:
We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support.
Key Responsibilities:
Handle inbound calls from customers requiring technical support for VoIP systems.
Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members.
Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs.
Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information.
Visit customer sites to diagnose and repair VoIP services as needed.
Deliver first-class customer service at all times.About you:
Required Experience and Skills:
Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis.
Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues.
Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills.
IP PBX Systems: Familiarity with IP PBX systems and their configuration.
Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently.
Team Collaboration: Ability to work effectively within a team and escalate issues when necessary.
Driving Licence: A full UK driving licence is required.Preferred Qualifications:
Certifications in relevant technologies (e.g., CompTIA Network+, CCNA)
Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony)
Familiarity with network monitoring tools and softwareRemuneration and Benefits:
Salary up to £30,000 per annum
Staff Share Equity Scheme
New customer referral incentive
21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays)Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this roleBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring 2nd Line VoIP / Network Engineer job near me in Pencoed, Bridgend! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).