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3rd Line Service Desk Engineer

Job Posted: a month ago

Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: NN4, Hardingstone, West Northamptonshire

Expire in: a day

Job Description

3rd Line Service Desk Engineer
Northampton (Hybrid)
Permanent, Full Time

Up to £55,000 + excellent company benefits!

You’ll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!

Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands‑on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast‑moving environment.

What You’ll Be Doing

  * Provide 3rd line technical support across infrastructure, cloud, networking and database environments

  * Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout

  * Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms

  * Manage network configurations including DNS, DHCP, switching, routing and firewalls

  * Support VMware or Hyper‑V virtualisation platforms, along with Dell/HP server and SAN hardware

  * Occasionally deliver on‑site support for escalated incidents and project implementations

What You’ll Bring

  * 3+ years’ experience in a 3rd line technical support or infrastructure role

  * Strong, hands‑on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential

  * Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)

  * Solid understanding of VMware vSphere and/or Microsoft Hyper‑V

  * Experience with Dell or HP server/blade infrastructure and SAN storage

  * Relevant certifications such as AZ‑, MS‑, VCP, or CCNA preferred

To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring 3rd Line Service Desk Engineer job near me in NN4, Hardingstone, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!