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3rd Line Support Engineer
Job Posted: 5 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Liverpool
Expire in: a month
Job Description
3rd Line Support Engineer (Infrastructure & Cloud) | Liverpool | Up to £35K & Great Benefits
We’re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base.
If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment — this role is for you.
What We Offer:
Competitive salary (£30k - £35k) aligned with senior technical ability
Clear technical development & certification pathway
22 days holiday + bank holidays
Pension scheme & benefits
Opportunity to work with cutting-edge cloud & security technologies
Key Responsibilities of 3rd Line Support Engineer:
Advanced Support & Escalations
Act as the senior escalation point for complex incidents from 1st & 2nd Line.
Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools.
Perform root-cause analysis and document long-term fixes.
Ensure SLA compliance and deliver a high-quality support experience.
Infrastructure & Cloud Management
Manage Azure resources (VMs, networking, security, automation).
Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups.
Oversee patching, monitoring, backups, and system health across client estates.
Implement and maintain security best practices.
Project Delivery
Lead migrations, deployments, security improvements, and infrastructure upgrades.
Plan and document solutions, producing low-level designs and technical scopes.
Work closely with Technical Leads and project managers to deliver successful outcomes.
Client Interaction
Attend client sites for escalations, installations, or project work when required.
Communicate confidently with technical and non-technical stakeholders.
Provide proactive recommendations to improve stability, security, and performance.
Team Contribution
Mentor 1st–2nd Line engineers and support knowledge sharing.
Help refine internal processes, documentation, and technical standards.
Support the adoption of new tools, platforms, and technologies.
Skills & Experience Needed
Essential
4–10 years' experience in IT support, ideally within an MSP.
Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking — VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access
Proven ability to resolve complex technical issues and take ownership.
Strong documentation, communication, and time-management skills.
Preferred
Calm, structured approach to problem-solving.
Confident dealing with senior stakeholders and business owners.
Proactive mindset — not just fixing issues, but improving environments.
Enjoys mentoring and supporting skill development in others.
Comfortable on-site when required.
Why Join Us?
Technology environments are becoming increasingly cloud-first, secure, and business-critical — and you’ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships.
If you’re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we’d love to hear from you.
Apply today and take the next step in your technical careerBefore You Apply
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