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3rd Line Support Engineer

Job Posted: 2 days ago

Salary: £ 42,648 - 63,978 / Annum
Job Type: Permanent
Location: NE1, Newcastle upon Tyne, Tyne & Wear

Expire in: a month

Job Description

3rd Line Technical Support

Salary: £42,648 – £63,978 + on-call allowance
Contract: Fixed Term | Hours: Full-time (36 hrs)
Location: Newcastle upon Tyne
A dynamic organisation in the North East is looking for an experienced 3rd Line Engineer to join its high-performing ICT team. If you’re a tech problem-solver who thrives on diagnosing complex issues, leading incident recovery and improving ICT services, this role is for you.

What You’ll Do

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    Act as the 3rd line escalation point for technical issues

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    Lead recovery during critical incidents

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    Investigate root causes and document fixes

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    Maintain, monitor and optimise ICT systems

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    Communicate clearly with stakeholders

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    Contribute to strategic improvements and new system implementations

About You

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    Strong background in ICT support

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    Excellent problem-solving and communication skills

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    Customer-focused with a proactive, solution-driven mindset

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    Able to work collaboratively and take initiative

What You’ll Get

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    36-hour working week, Monday–Friday

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    Generous pension scheme

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    28 days annual leave + bank holidays + volunteering time

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    Free or discounted regional travel

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    Access to health cash plans and over 1,000 retail discounts

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    Training and career development opportunities

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring 3rd Line Support Engineer job near me in NE1, Newcastle upon Tyne, Tyne & Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!