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3rd Line Support Engineer
Job Posted: 2 days ago
Salary: £ 42,500 - 47,500 / Annum
Job Type: Permanent
Location: Southend-on-Sea, Essex
Expire in: a month
Job Description
Key Duties Include:
* Executing customer and internal technical projects within set deadlines.
* Providing advanced remote and onsite support, ensuring all Service Level Agreements (SLAs) are upheld.
* Addressing escalated tickets from the 2nd line team or those directly assigned.
* Assisting and training the 1st and 2nd line teams.
* Keeping internal documentation updated with changes in customer environments or new procedures.
* Visiting customer sites for onsite support or project tasks.
* Delivering outstanding customer service both remotely and onsite.
The Ideal Applicant:
The ability to manage project timelines efficiently and adhere to SLAs is critical. Strong communication skills with both technical and business stakeholders are essential, along with the capability to convert customer needs into effective solutions. A deep passion for technology, coupled with a desire to acquire new skills and products, is highly desirable.
Required Skills:
* Project expertise: Server/Office 365 migrations, SharePoint migrations, RDS deployments, new customer onboarding
* Proficiency in configuring and troubleshooting Microsoft Office 365 Intune and Autopilot, Conditional Access policies, and Azure Virtual Desktops
* Experience with network systems (FortiGate Firewalls, VLANs, Managed Switches), email protection solutions (preferably Mimecast), and backup solutions (both On-Premises and Cloud-based)
* Extensive knowledge of Microsoft Server Operating Systems (Apply online only))
* Excellent time management and customer service capabilities
* A high degree of personal integrity and reliability
While the role is mainly office-based, hybrid/flexible working arrangements are offered.
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