Hiring Now: 3rd Line Support Engineer Near You – Apply Today!
Your Next 3rd Line Support Engineer Job Starts Here – Apply Now!
3rd Line Support Engineer
Job Posted: a day ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Epsom, Surrey
Expire in: a month
Job Description
3rd Line Service Desk Engineer
Epsom, Surrey
As a 3rd Line Service Desk Engineer this role will be 5 days a week onsite
My client a leading financial services organisation based in Epsom, Surrey, who are recruiting for a 3rd Line Service Desk Engineer, with experience in a similar 2nd/3rd line role in an ITIL environment with knowledge of desktop and server operating systems, AZURE, O365, SaaS, MDM, Active Directory, Exchange, O365, GPO, basic networking, virtualisation (VMware, Hyper-V) and scripting (Batch, PowerShell)
As a 3rd Line Service Desk Engineer, you will be providing IT support to end users. Provide expert support and resolution on complex incidents and processes related to IT & Security. Participate in IT projects and
handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, when appropriate, to ensure courteous, timely and effective resolution of end user issues within SLAs.
3rd Line Service Desk Engineer Benefits:
Salary: c£45,000 - £50,000 per annum
22 days annual holiday (Increase to 27, 1 additional day per year worked)
Healthy contributed pension scheme
Private Health Care including the family
Training and developmentSome of the main duties of the 3rd Line Service Desk Engineer Responsibilities:
Handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, when appropriate, to ensure courteous, timely and effective resolution of end user issues within SLAs
Accurately, document all information, of escalated incidents, major incidents, problems, and changes while providing timely regular updates and follow up to resolution
Assist 1st & 2nd line engineers in escalated incidents by acting as SME on fields of expertise, and / or escalate to team leader, or head of the department, as required
Create and maintain detailed professional documentation around processes and procedures
Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one
Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc)
Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications
Become the SME in pre-defined platforms leveraged by the business, and own documentation and expertise in resolution of relevant incidents, upgrades, and projects related to these
Participate in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks and cooperate with the Cyber Security team to ensure all actions are performed in a timely and compliant manner
Understand the concepts and have strong experience of O365 and on Prem environments, Group policies, user and device management
Be an SME on the RMM tool(s) used in the business and manage scheduled and on demand scripts, patching workflow, but also monitoring, administration, and remote support
Administer the chosen SaaS platforms of the business including but not limited to HexNode MDM, Solarwinds Service Desk, N-able RMM, O365
Administer and maintain the joiners / movers / leavers process in a timely and secure way
Provide expertise on windows services such as DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management
Build and distribute corporate hardware while maintaining inventory and asset registers
Contribute to the change management process as and when required
Create and manage support requests to 3rd party vendors when required and follow to resolutionIn order to be the successful 3rd Line Service Desk Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following:
Minimum 4 years previous experience in a similar role as a 2nd /3rd Line Support in an SLA, CSAT, ITIL driven environment
Experience with desktop and server operating systems, O365, SaaS, MDM
Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V)
Extensive knowledge of AD and AAD structure, configuration & administration
Scripting (Batch, PowerShell, etc)
Knowledge of security related concepts, frameworks, and tooling
Experience on managing Centralised Antivirus, Application packages, Policies
Systems administration and networking experience will be taken under consideration
Proven written and verbal communication skills with stakeholders of all levels
Proven analytical and problem-solving abilities
Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops
Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources
This really is a fantastic opportunity for a 3rd Line Service Desk Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our websiteBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring 3rd Line Support Engineer job near me in Epsom, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).