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3rd Line Technical Support ( Hybrid )
Job Posted: 3 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Princes Risborough, Buckinghamshire
Expire in: a month
Job Description
Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite
Location: Princes Risborough
Salary: £35,000 - £40,000
Benefits:
Pension Scheme
Car scheme
Cycle scheme
Eye care scheme
Mental health first aid
Employee assistance programme
Employee recognition scheme
Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.
You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.
Key Responsibilities include:
Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support
Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions.
Help with the support/mentoring of the 1st/2nd support roles
Enforcing and monitoring in line with school policies
To undertake project work and lead on various projects from inception to implementation
Internal network support if required
Internal staff training
Our ideal candidate will have:
Windows Server, Active Directory and Microsoft Operating Systems
Virtualisation Technologies - particularly HyperV
Cloud Technologies - Office365/Azure
Experience of leading on installations of servers and networks
Ability to make proactive decisions when an ICT emergency occurs.
Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
Flexible and adaptable
Friendly and approachable
Excellent team player
Able to work independently and good at planning and organizing own time effectively.INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
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Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
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Looking for your next career move? Join a top company hiring 3rd Line Technical Support ( Hybrid ) job near me in Princes Risborough, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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