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Accommodation Officer
Job Posted: 9 hours ago
Salary: £ 16.96 - 16.96 / Hour
Job Type: Contract
Location: Stretford, Greater Manchester
Expire in: a month
Job Description
Temporary Accommodation Officer
Location: Stretford , Trafford
Working Arrangements: Hybrid
Working Hours: Full Time 36.25
Will the candidate be required to drive as part of this role: Yes
Is a DBS Required: Basic
To help the TA leased Team with joint visits and inspections. Complete sign-ups, On-line Housing Benefit claims & on-line Council Tax Support claims. To attend meetings with other agencies and stakeholders. Contact HOST clients regarding queries with rent arrears and repairs. Contact landlords regarding repairs. To contact HOST clients and stakeholders by phone & email regarding other queries
Please list all the key requirements of the role and candidate.
GCSE grades 9-4 (A*-C) or equivalent level of qualification, including Maths and English
Evidence of continuous personal and professional development
Previous experience working within a housing, tenancy, resettlement or support related service
Experience of supporting vulnerable people and enabling such to move towards independent living
Experience of working within resources (i.e. time and budget) and in an environment that delivers lean and efficient services whilst delivering high levels of performance
Understanding of financial control principles and procedures
Experience of conducting interviews with customers including carrying out home visits, telephone contact, and letter writing, ensuring appropriate tailor-made solutions are offered in the best interest of the customer in accordance with legislation
Excellent communication skills (verbal and written): able to exchange and present complicated or sensitive information with a range of audience, in a way that is clear and understandable to the recipient
Good interpersonal skills: able to persuade, negotiate and influence effectively especially when liaising with other agencies to achieve the best possible outcomes for customers
Able to deal with people effectively and sympathetically in sometimes challenging, emotive and sensitive situations, as well as making and relaying difficult decisions in line with legislation
Planning and organisational skills: organising a caseload and prioritising own work tasks to meet deadlines and produce accurate work to a high standard
Excellent report writing and analytical skills: assessing and developing robust support plans that meet SMART objectives for the customer and other members of the household
Ability to use own initiative and respond independently to unexpected problems and situations
Able to remain solution-focused when managing multiple/competing work tasks and work effectively as part of a multi-functional teamSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or ageBefore You Apply
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