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Accommodation Operations Manager
Job Posted: 8 hours ago
Salary: £ 60,000 - 60,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Initial Accommodation (IA) Operations Manager
Location: UK wide
Salary: £60,000pa
Contract: Permanent, Full-Time
Hours: Includes oversight across days, nights, and weekends
Benefits: 33 days annual leave, life cover, Westfield Health membership, pension, mileage expenses & more
Are you an experienced Operations Leader with a background in housing and people management? Do you thrive in a fast-paced, multi-site environment with a strong focus on compliance, performance, and stakeholder engagement?
We're working with a forward-thinking organisation to recruit an IA Operations Manager to join their expanding team within the housing of the homeless. Reporting to the Strategic Operations Lead, you'll take ownership of the leadership and delivery of operational excellence across Initial Accommodation services, ensuring high standards of service and customer satisfaction.
Key Responsibilities:
Lead and support a team of IA Housing Team Leaders across multiple locations
Oversee operational delivery including nights and weekends
Ensure contractual, legislative, and policy compliance across all areas
Analyse and interpret performance data to drive continuous improvement
Manage stakeholder relationships and briefings across the organisation
Champion staff performance, development, and motivation
About You:
Proven background in operations, social housing and contract management
Strong experience in people and site leadership
Confident in using data to inform decisions and improve service delivery
Able to lead with a hands-on approach, including during out-of-hours periods
Highly organised, with excellent communication and leadership skills
Additional Requirements:
This role is subject to a DBS check and DVLA check.
What's in it for you?
33 days annual leave (25 days + bank holidays)
Life Cover (2 x basic salary)
Westfield Health membership - cashback on health services & high street discounts
Company pension (4% employer / 4% employee)
Laptop, phone, and relevant equipment provided
Mileage expenses claimable from home
Referral Scheme
Supportive team culture with long-term development opportunities
Interested?
To find out more, contact Lucy at , or apply now with your up-to-date CV (ideally in Word format) and a short cover letter highlighting your relevant experience.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
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