Expire in: a month
Accommodation Officer
Location: John Frost Sq, Newport, NP20 1PA
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 15.83 per hour
Job Ref: OR13132
Job Responsibilities
Provide an intensive housing management service for Temporary, Transitional, and Settled accommodation to alleviate or prevent homelessness.
Secure and place individuals into appropriate accommodation as per the Authority's duty.
Monitor residence duration and assist in securing alternative accommodation when necessary.
Ensure all accommodation-related charges are paid, minimizing rent arrears and debts, and communicate effectively with Housing Benefits and partners to maximize funding.
Assist in evaluating and reviewing homelessness policies, procedures, and practices.
Initiate ideas, promote solutions, and manage the Authority’s response to homelessness.
Ensure households receive appropriate support services through direct liaison or by providing help as directed.
Provide advice on housing options through direct contact or signposting to relevant colleagues or partner agencies.
Maintain standards in line with working practices and adhere to health and safety guidelines in all accommodation forms.
Minimize void levels and ensure accommodation is maintained to a high standard, reporting and completing repairs as needed.
Manage client placements and movements to minimize the use of expensive accommodation forms.
Develop multi-agency approaches to homelessness, implementing and promoting protocols with relevant agencies.
Establish and maintain close liaisons with social housing providers, statutory agencies, and voluntary organizations for effective service provision.
Contribute to the Council’s homelessness strategy.
Ensure efficiency and effectiveness in work.
Maintain accurate records, statistics, and administrative systems; assist in gathering and recording information as required.
Achieve agreed performance targets and contribute to target setting.
Respond to correspondence promptly and ensure others do the same.
Be aware of cost controls and ensure value for money in services procured for the Council and customers.
Attend training courses as required and implement good practices learned.
Respond to complaints and enquiries, ensuring satisfactory resolutions.
Attend and contribute to office team meetings, residents’ meetings, or ward meetings as required, and follow up on decisions made.
Deputize for managers where appropriate.
Be a key member of the Council’s out-of-hours homelessness team.
Undertake duties and responsibilities within the Service Area to ensure consistent service to all customers.
Adhere to the Council’s financial regulations, standing orders, policies, and procedures, with a focus on Health and Safety, Confidentiality, Equalities, Data Protection, and Customer Care.
Work at any of the Council’s offices as required.
Person Specifications
The ideal candidate will have a comprehensive understanding of housing management services and homelessness prevention strategies. They should possess excellent communication skills, the ability to work collaboratively with various agencies, and a proactive approach to problem-solving. Strong organizational skills and the ability to maintain accurate records are essential, along with a commitment to customer care and adherence to relevant policies and regulations.
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