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Account & Admin Manager

Job Posted: 11 hours ago

Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Margate, Kent

Expire in: a month

Job Description

PSM Recruitment are seeking a proactive and highly organised Account & Admin Manager to act as a central operational and client-facing lead. This role is responsible for ensuring the seamless delivery of client orders from initial enquiry through to completion, while maintaining exceptional service standards and driving repeat business.

Key Responsibilities

Act as the primary “make it happen” contact for proofing and sign-off of all client orders

Take full ownership of enquiries through to order placement, including tracking job progression and managing sampling stages

Gather all necessary information to produce accurate visuals and quotations

Create and coordinate artwork, including logo handling and sourcing products in line with client specifications

Agree final visuals and specifications with clients prior to production

Maintain strong client relationships, encouraging repeat business and introducing new products and services

Manage all client communication, including up selling opportunities and follow-ups

Handle incoming calls and emails professionally and efficiently

Maintain and update the client database, ensuring all information is accurate and current

Use Xero to raise invoices, monitor payments, and support financial administration

Order stock and ensure timely procurement for approved jobs

Liaise with suppliers, account managers, and key partners while staying informed on new products and brands

Coordinate print and embroidery operations, ensuring quality standards and deadlines are met

Keep clients informed throughout the order process to ensure a high level of satisfaction

Support new business development, including attending client meetings

Assist in expanding core service offerings including printing, design, promotional products, and branded merchandise

Skills

Ownership of all jobs from proofing/quoting stage through to completion

Quotations turned around within 24 hours

Strong quote-to-order conversion rates

Increased order value through effective up selling

High levels of client retention and repeat business

Orders processed accurately and without errors

Efficient invoicing and payment collection

Accurate CRM/database management

Improved turnaround times for quotes and proofs

Strong follow-up processes to drive repeat business

On-time delivery of orders while maintaining quality standards

Clear and consistent communication with clients throughout each project

Benefits

  * 25 days annual leave plus bank holidays

  * Pension contributions in line with company policy

  * Ongoing training and development opportunities

  * Flexible working arrangements (where applicable)

  * £35,000 per annum salary

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Account & Admin Manager job near me in Margate, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!